TERMS AND CONDITIONS
SPANISH SANCTUARY 3-DAY WORKSHOP RETREAT
The following terms and conditions apply to all persons (“you”) that are attending the Spanish Sanctuary 3-Day Workshop Retreat (“Event”) organised by New Season (“we” or “us”). Please ensure you have read and understand the following:
1. Acceptance of Terms and Conditions
By completing the registration page for the Event, you are agreeing to the terms and conditions set out below (“Terms”), and they will be incorporated into the contract between us (“Contract”). The Contract is formed when we send you written confirmation of the payment receipt.
2. Dates, Times and Venue
The Event will take place at the dates, times and venue as set out on the registration page.
3. Payment
The fee for attending the Event (“Booking Fee”) will be as stated on the registration page for the relevant Event from time to time.
Prices are exclusive of VAT except where expressly stated otherwise.
All payments for the Booking Fee must be made in accordance with the details set out in the confirmation email and paid in full prior to the date of the Event.
A deposit of 50% of the Booking Fee (“the Deposit”) is payable when submitting registration to reserve your place at the Event. The Deposit will be set off against the full Booking Fee due from you. The remaining 50% balance is payable by 16:00 (BST) on 19 April 2024 (6 weeks before the start of the Event) until when we will hold your space. If you do not pay the Booking Fee in full, in cleared funds, by the specified time and date, your space will be released, losing your booking and you will not be issued a refund for the Deposit.
Payment may be made via BACS or our merchant account provider. If the latter, you consent to us passing your necessary details to the merchant account provider and to them processing necessary information about you.
We reserve the right to run price promotions as we think fit.
4. Refunds
All fees for the Event shall be non-refundable except as set out in paragraphs 5 and 6 below.
No refunds or reductions are made for accommodation, meals and activities paid for and not taken.
5. Cancellation
In the event of cancellation by you, the following cancellation terms will apply:
Cancellation occurring more than 6 weeks before the start time of the Event, 100% refund of the paid Booking Fee after deduction of the Deposit.
Cancellation occurring 6 weeks or less before the start time of the Event, 0% refund.
There may be circumstances in which we need to cancel the Event. In such circumstances, we will provide you with a full refund of the amount of the Booking Fee that you have paid to us, and we will make every effort to provide you with such a refund within 60 days of the date of cancellation.
You will be required to deal directly with your airline regarding a refund of your flight fares. We are not held liable for any travel or other costs you may have incurred.
6. Postponement or Change to Venue
There may be circumstances in which we need to postpone the Event or change the venue at which the Event is to be held, and if we do, we shall advise you of this as soon as we possibly can. If the postponement is for more than 6 months after the publicised date of the Event or the replacement venue is more than 50 miles away from the publicised venue, you may cancel your booking by emailing us at info@new-season.co.uk, and we shall provide you with a full refund.
7. Notification of Email Address
We shall notify you of any cancellation or postponement of the Event or change to the venue by emailing the email address you provided on the event registration page. It is your responsibility to advise us of any change to your email address. We shall not be liable for any loss you suffer (such as travelling to the Event) arising from your failure to see our email about any cancellation, postponement or change of venue.
8. Liability
Our sole liability in relation to any cancellation, postponement or change of venue shall be limited to the Booking Fee paid by you for such Event and we shall not be liable under any circumstances for any consequential losses.
9. Insurance
You are required to have your own travel and health insurance, and you will be asked to email and bring your policy with you to the Event in case of an emergency.
You understand and acknowledge that it is a condition of booking that you must take out an adequate travel and health insurance policy that covers the itinerary for the Event, as well as, but not limited to, trip cancellation or interruption insurance, and any other activities that which may reasonably be undertaken during the course of the Event. The policy and insurance coverage must be valid and in effect for the entire duration of the Event.
We strongly advise that this insurance policy covers the overall cost of your stay and travel as well as unexpected cancellation, sickness, losses and all the usual risks. Please check with your own doctor that you are adequately fit and healthy and that any medication you may be taking does not prevent you from full participation in the Event.
It is your responsibility to organise suitable travel and health insurance. You acknowledge that we are not in the business of providing insurance products and cannot be held liable if your failure to arrange suitable insurance coverage leaves you exposed, medically, financially or otherwise.
10. Your Obligations
If you act in any way that in our opinion is likely to cause any harm or nuisance to any person at the Event, you will be required to leave the Event and we shall not be liable to refund your Booking Fee or any other payment.
You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us or the venue with regard to health and safety, and failure to do so will result in you being asked to leave the event (in which case no refund will be provided).
You may not bring any equipment or items of a hazardous or dangerous nature to the Event.
You shall not cause any damage to the venue's buildings, grounds or property (including outside areas and all inside walls, flooring, fixtures and fittings). You are solely liable for any damage caused by you to the venue and shall fully reimburse us for the cost of repair or replacement of any damage and in relation to any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at the venue.
Smoking is not permitted in any of the buildings.
You must keep your personal belongings with you at all times, and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Event by you.
11. Confidential Information
You must keep all information discussed in the workshops and sessions strictly confidential at all times, including after the termination of this agreement.
You must not use any of the matters discussed by other participants in the group within the Event to further your own purposes to the possible detriment of any member of the group.
We acknowledge that in the course of the Event we will have access to confidential information relating to you and your affairs, and we agree not to (except in the proper course of our duties) use or disclose to any third party any confidential information. This restriction does not apply to:
(a) any use or disclosure authorised by you or required by law;
(b) any use or disclosure which we in our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or
(c) any information which is already in, or comes into, the public domain otherwise than through our unauthorised disclosure.
12. Our Duties
We shall arrange, coordinate and facilitate the workshops and sessions during the Event to the best of our ability. Other than this, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching, we do not guarantee any particular results.
13. Intellectual Property / Promotional Materials and Materials at the Event
We are the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that we share or use at the Event (including notes, slides, brochures, articles, workbooks and case studies) and nothing in these Terms or otherwise shall transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other person.
Such material or content may not be reproduced in any medium without our prior written consent. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that we use at the Event.
You may use such materials for your own personal purposes only and may not reproduce, publish or deal with such materials in any way for any commercial use.
We grant to you a limited, non-exclusive, non-transferable, non-sublicensable revocable licence to use all or any of the content or material used at the Event for the purposes for which were provided only.
We are not liable for errors or omissions contained in any promotional materials or other materials used at the Event.
We reserve the right to change the published programme or materials as we think fit.
14. Photography and Filming
We may wish to photograph or film the Event and reserve the right to do so for the purposes of promoting future events or otherwise. You consent to us (or any other person attending the Event) photographing or filming you and any persons attending the Event with you. If you do not wish to be photographed or filmed, please make this known to us before the start of the Event, and we may require that you sit in a separate section of the room.
You may not without our prior written consent make any audio or visual recordings at the Event. You may take photographs outside the group workshops and sessions of the Event.
15. Data Protection
We will communicate with you using the contact details provided on the registration page for the purposes of the Event.
We will use and process your personal data as set out in our Privacy Policy.
16. Tickets
We shall not send you tickets for the event. We will have your name on the attendee list, and if you have paid the Booking Fee in full prior to the date of the Event, you shall be provided with access to the Event.
17. Travel, Accommodation and Meals
You shall be responsible for making and paying for your own travel arrangements to and from the Event and all other expenses incurred by you in connection with your participation at the Event. If you are late or prevented from attending the Event due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Event until you arrive. Accommodation and meals shall be provided as set out on the registration page.
18. Availability of Accommodation
Your room will be available from 16:30 (BST) on the day of your arrival. If you need to arrive earlier, please contact us to see if this can be arranged.
19. Disability, Medical Conditions and Dietary Requirements
If you have any disability or medical condition that requires us to make special arrangements for you or any special dietary requirements, please email us at info@new-season.co.uk as soon as possible and, in any event, at least 4 weeks prior to the date of the Event.
20. Limitations of Liability
Whilst we take every reasonable precaution to ensure security and safety at the event, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Event, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability.
Our total liability for any matter arising out of the Contract shall in all circumstances be limited to the Booking Fee paid by you for the Event and we shall not in any circumstances be liable to you for any consequential loss whatsoever.
21. Governing law
These Terms shall be governed by English Law and you hereby submit to the exclusive jurisdiction of the English Courts.